Refund policy

100% Money-Back Guarantee. If you are unsatisfied for any reason, please return for a full refund.

To start a return, first email us at returns@touchofneem.com for return instructions. We will refund within 3 days of accepting &  receiving.

You can always contact us for any return question at returns@touchofneem.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have then make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.